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  • Free shipping on all US orders
  • Now shipping internationally (Details)
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Shipping policy

Order Processing

We're not gonna keep you waiting. We aim to get your order processed and out the door within 2 business days of you hitting that "confirm" button. Orders placed on weekends or holidays will be processed the next business day, so no need to fret.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, and Singapore. If you're from another country, don't despair! Reach out to us, and we'll see what we can do.

Shipping Methods and Costs

United States

Enjoy free shipping on all orders! We ship via USPS Ground Advantage and you can expect to receive your order within 2 to 5 business days after it leaves our Colorado warehouse.

International

International orders ship via DHL and UPS. Shipping rates, duties, and taxes are calculated at checkout based on your location. Delivery times vary by destination.

Shipping Tracking

Once your order embarks on its journey, you'll receive a shipping confirmation email with tracking details. Keep an eye on your order's progress through your account.

Delivery

Expect your order to arrive during regular business hours, Monday through Friday, holidays excluded. Please provide a valid shipping address and ensure someone's there to sign for the package if needed.

Unclaimed or Returned-to-Sender Packages

If an order is returned to us because it was unclaimed, refused, or not picked up from the carrier (including post office or carrier holds), you will receive a refund minus the original shipping cost. For US orders that qualified for free shipping, this means we will deduct the actual shipping cost we paid to ship your order. For international orders, all original shipping charges, duties, and taxes paid at checkout remain non‑refundable.

Returns

If your purchase doesn't quite hit the mark, check out our refund policy for the nitty-gritty.

Damages

If your order arrives in less-than-perfect condition, let us know right away. Send us a photo of the damaged item and we'll make things right.

Questions

Shipping-related queries? Don't hesitate to reach out. We're always happy to help!

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Share Your Adventures

We love to see our gear in action! Mention @thedeepascent on social media for a chance to be featured.

Hikers overlooking Colorado Springs from the summit of Manitou Incline in Colorado, each wearing the Ancash Packable Daypack by Deep Ascent.
Hiker with arms outstretched overlooking Denali National Park in Alaska, wearing the Ancash Packable Daypack by Deep Ascent.
Hiker standing in front of a stream in Colorado, drinking from a hydration bladder stored in the Ancash Packable Daypack by Deep Ascent.
Man standing in front of the Eiffel Tower in Paris, wearing the Ancash Packable Daypack by Deep Ascent.
Two women standing in front of a creek in Maryland's Swallow Falls State Park, each wearing the Ancash Packable Daypack by Deep Ascent.
Couple holding hands walking on a trail in Yellowstone National Park, with one wearing the Ancash Packable Daypack by Deep Ascent.
Person walking in London with Big Ben in the background, wearing the Ancash Packable Daypack by Deep Ascent.
Bicycle parked by the ocean in California with the Ancash Packable Daypack by Deep Ascent in its basket.
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